Add a Service Check to a Device

Add a Service Check

To add a service check directly to a managed device follow the steps below. (See Service Check for configuration best practices.)

See also Add a Service Check to a Device Template.

1. Log in to Netreo as a user with the Admin access level or higher.
2. Locate the device to which you would like to add a service check and select it to open its Device Dashboard.
   • Specific devices can be located in Netreo by either drilling in to a Tactical Overview dashboard widget or searching for the device by name using the search feature at the top of the main menu.
3. Select the gear icon in the top right of the dashboard to open the administrative view.
4. Select the Service tab to view the Service Checks panel.
5. From the Actions pull-down menu select Add Service Check.
   1. Select the category containing the desired service check.
   2. Select the service check to be added.
   3. Select Add Command.
6. If required by the check, in the check parameter fields enter appropriate values for check execution. These fields vary widely depending on the service check selected. Please contact a Netreo support engineer if you need assistance.
7. In the DESCRIPTION field (if editable) enter a descriptive name for the check.
   • See Best Practices below for best practices regarding service check names.
8. In the CONFIGURATION OPTIONS area configure the alert timing options.
   • If the check is a passive service check, in the ALERT AFTER field select the number of failures the check is allowed to experience before sending an alert notification (default is 3).
   • If the check is an active service check, in the ALERT AFTER field select one of the preset timers that determine how long Netreo will wait after the first detection of a problem by this check before sending an alert notification. (The default value of 5 Minutes is recommended.) Or select Custom to use custom alert timing.
     • To use custom alert timing (see Best Practices below for best practices regarding custom alert timing):
       1. Select Custom in the ALERT AFTER field to display the ADVANCED OPTIONS panel.
       2. In the CHECK INTERVAL field enter the number of minutes to wait between execution of the service check under normal conditions (default is 3).
       3. In the ON FAILURE, RETRY EVERY field enter the number of minutes to wait between execution of the service check after a failure (default is 1).
       4. In the TOTAL FAILURES BEFORE ALERT field enter the total number of failures the check is allowed to experience before sending an alert notification (default is 3).
9. In the RENOTIFICATION INTERVAL field enter the number of minutes for Netreo to wait before sending another alert notification if the problem is not acknowledged by a user.
   • Alert notifications are sent to the action groups in the ACTION GROUP field.
   • The default value of 1440 minutes (24 hours) is recommended to minimize alert noise.
   • Setting a value of 0 (zero) will disable renotifications.
10. In the ESCALATE AT field enter the number of alert notifications after the first for Netreo to wait before sending alert notifications to the action groups in the ESCALATION GROUP field, as well as to the groups in the ACTION GROUP field.
    • The default value of 1 means that a total of 2 alerts must be sent before escalation groups start receiving them.
11. In the ACTION GROUP field select the action group(s) to receive alert notifications before escalation.
    • Action groups may also run commands on the affected device. See the article Action Group for more information about action groups and their uses.
12. In the ESCALATION GROUP field select the action group(s) to receive alert notifications after escalation.
    • Action groups may also run commands on the affected device. See the article Action Group for more information about action groups and their uses.
13. In the STATISTICAL GROUP field select the type that has the greatest relevance to the check. This field is used to group results in reports.
14. In the NOTES field enter any notes that you would like included in an alert notification about this check.
15. Select Create Service Check.

It may take a few minutes for your new service check to become active, please be patient.

Modify a Service Check

Once added to a device, you may:

• Edit the check
• Delete the check

These action can be performed by selecting the appropriate icon in the service check's ACTIONS column.