Create an Alert Notification Template

To create a new alert notification template follow the steps below.

1. Log in to Netreo as a user with the SuperAdmin access level.
2. Go to the main menu and select Administration > Alerts > Alert Formatting to open the Alert Template Administration page.
3. In the Custom Alert Templates panel select Add Template.
   • Several commonly used incident macros are listed at the bottom of the page for your convenience.
4. In the CUSTOM TITLE field enter a name for your new alert template.
5. In the CUSTOM TYPE field select the delivery form for the alert notification when using this template.
   • Be sure to select the same delivery type when configuring the method of an action to send an alert based on this template. If you select the Custom Pager type here, select the SMS (via email) method type when configuring actions that send this notification type.
6. Optional: In the From field enter the email address the alert will display as being from. This field is pre-populated with the {FROMADDRESS} incident macro.
   • If email acknowledgement is set up the macro automatically populates this field with the email address specified in the E-Mail Acknowledgement panel of the Mail Alerting Administration page.
   • If email acknowledgement is not set up the macro populates this field with the blackhole@netreo.net address, meaning acknowledgements cannot be sent.
7. Optional: In the Subject field enter what you wish to appear in the subject line of the alert notification. This field is pre-populated with the {TOADDRESS} incident macro.
   • Plain text can be combined with incident macros to achieve a variety of results.
8. Optional: In the CUSTOM EXTRA HEADERS field enter any additional information that you wish to appear in the message subject header. This field is pre-populated to display the incident ID.
   • Plain text can be combined with incident macros to achieve a variety of results.
   • The information from this field appears after the information entered in the Subject field above.
9. In the CUSTOM ALERT TEMPLATE MESSAGE field enter the text that will comprise the body of the alert notification.
   • Plain text can be combined with incident macros to achieve a variety of results.
10. Select Save.

Your new custom alert notification template now appears in the Custom Alert Templates panel and is ready to be used in an incident management rule.

Custom alert notification templates may be edited or deleted by selecting the appropriate icon for that template in the Custom Alert Templates panel.