Device Licenses

Licenses and Managed Devices

Netreo is licensed based on managed devices. Typically, one managed device consumes one license.

Therefore, the number of managed devices that Netreo may monitor is limited by the number of licenses in your Netreo license allotment. Devices may be added to Netreo for monitoring until all licenses are used. At that point, no more devices may be added.

However, a managed device may be disabled by an administrator through its Device Dashboard. A managed device that is disabled in Netreo no longer consumes a device license. Disabled devices may still be viewed and managed, but Netreo stops collecting performance data from them and they are no longer monitored for availability. Disabling a device is a convenient way to stop monitoring a managed device and free up a device license without deleting the device from Netreo completely (which also deletes all performance history for the device).

Managed Device License Summary

Device licenses are consumed by managed devices in Netreo in the following way:

• A managed device using a standard device type (for which Netreo is collecting and recording all available statistical data and logs and is actively monitoring services and thresholds) consumes 1 device license.
• A managed device using a lite device type consumes 0.1 of a device license (meaning up to 10 lite devices may be monitored using a single license).
• A WebART check consumes 1 device license.
• An EmailART check consumes 1 device license.

The Netreo License Information page (Administrator > System > License from the main menu) available to users with the SuperAdmin access level shows a detailed breakdown of your current license usage.

Insufficient Licenses

Devices may be added to Netreo for monitoring from different sources and using different methods.

Here is what to expect if you attempt to add new devices from each source and you do not have any available device licenses left.

• Automatic Discovery - Newly discovered devices will be processed, but will not be added. These devices will be listed on the Failed tab of Device Management. Auto discovery includes the following sources:
  • Subnet scan
  • Cloud APIs
  • ServiceNow CMDB
  • SDWAN
  • Devices sending logs to Netreo
  • Devices sending traffic flows to Netreo
• Quick Add - The UI will display a license exceeded error and the device will not be added.
• Manual Add - The UI will display a license exceeded error and the device will not be added.
• Import (UI-based) - The import will fail. It is recommended to be sure that you have enough device licenses available before attempting to import.
• VMware virtualization - Newly discovered devices will not be added.
• Netreo API - Devices will not be added. API response should indicate reason for failure.

In any of the above cases, you will have to either reduce the number of managed devices consuming licenses (by disabling or deleting devices) or purchase more device licenses.

License Expiration

What happens when my licensing period ends?

14 days prior to expiration date:
A message will appear in the header of all Netreo web pages stating “License Expiring Soon.” This text will contain a link to a page containing this policy and the license expiration date. When viewing the policy, administrators will have the ability to “acknowledge” the expiration and therefore suppress the expiration emails that will be sent (defined below).

At expiration date:
The morning of the day of expiration an email will be sent to all (email) contacts that have active alerts set (regardless of time frame assigned) warning of the expiration and defining this policy—unless this step has been suppressed by an administrator during the period listed above.

1 day after expiration date:
The morning after the expiration date (at 1 a.m. according to the local server clock) the web interface and automated reporting engine will be shut down. The server web page will indicate that the license has expired and provide information on how to renew the license, along with a link to install a new license key when one is obtained.

Polling, service checking and all data collection and alerting (including active response) will continue to operate as normal.

30 days after expiration date:
Service checking, polling and alerting will all be shut down. At this point the server will be completely inoperable. It will however maintain its configuration and data history. So, if an updated license is ever installed, the previously collected data will still be available.