Microsoft 365 Insight Dashboard

The Microsoft 365 Insight dashboard is where Netreo displays availability and performance data for your Microsoft 365 product. This dashboard is available to users of all access levels. To navigate to the Microsoft 365 Insight Dashboard select Quick Views > Microsoft 365 Insight from the main menu.

For more information, see Microsoft 365 Insight (Add-on).

Service Summaries

Across the top of the dashboard are service summaries for the six Microsoft 365 services.

Service summary

 For each service, the following information is displayed.

Status Icons

• Status
  The status of the service as seen from the local network. A problem here indicates a problem within the local network. If this icon is not green, select it to go to the Service Status page where you can view all service availability problems in more detail.
• API
  The status of the service as reported by Microsoft's management API. A problem here indicates a problem with the service on Microsoft's side. (See here for Microsoft's API status definitions.) If this icon is not green, select it to go to the Service Status page where you can view all service availability problems in more detail.
• Threshold
  The status of the latency threshold check for every Netreo remote agent monitoring this service. A problem here indicates an exceeded threshold check on at least one agent. If this icon is not green, select it to go to the Exceeded Thresholds page where you can view all service threshold problems in more detail.

The color of a status icon indicates the status for that aspect of the service. The colors reflect the following states:

• Green = OK
• Blue = ACKNOWLEDGED
• Yellow = WARNING
• Red = CRITICAL

Latency Value Scale
Below the status icons is a latency value scale. All values displayed are based on 15-minute averages calculated for each agent connected to that service. (Raw latency values for each remote agent are retrieved every 5 minutes.)

The following values are displayed on the scale.

• The min value on the left indicates the lowest average latency value of all the Netreo remote agents connected to that service.
• The max value on the right indicates the highest average latency value of all the Netreo remote agents connected to that service.
• The vertical line on the scale indicates the average of all the Netreo remote agent average latencies.
• The triangle icon on the scale indicates the average latency to the service from the Netreo server.

Threshold Status Icons
Below the latency scale is a row of colored icons reflecting the status of the latency threshold check for every Netreo remote agent monitoring that Microsoft service. The number within the icon indicates the total number of agents with their latency threshold check in that particular state.

The icon colors represent the following statuses:

• Green = OK
• Blue = ACKNOWLEDGED
• Yellow = WARNING
• Red = CRITICAL
• Gray = no latency threshold check configured for that agent

Performance/Usage

Below the service summaries is the Performance/Usage section of the dashboard. Select either Performance or Usage to display the relevant information.

Performance
(At least one Netreo remote agent must be deployed for this element to be displayed.)

The Performance view shows a world map that displays Netreo sites to which at least one Netreo remote agent has been assigned (sites must be configured for geo-coding to appear on the map).

The site icons display status data for any remote agents assigned to them. Use the + and - buttons to zoom the map in and out, respectively. Sites that are too close to each other to be easily distinguished are grouped and display a cluster status icon.

Mouse over an icon on the map to see a summary for that site.

Select a site to navigate to that site's dashboard. Select a cluster to zoom the map in and display the individual sites within that cluster.

Site status is updated for the map every five minutes.

Usage
The Usage view shows information about how Microsoft 365 is being used within your organization.

These graphs refresh every 24 hours and provide the following information.

• Storage Use Per Service
  Below the services display, a horizontal bar graph shows storage use per service over the previous 24 hours.
• Users Per Service
  Next to the storage use per service graph, a vertical bar graph shows users per service over the previous 24 hours. Select items in the legend to hide or show them in the graph.

Service Details

Selecting the name of a Microsoft 365 service or its icon in the a service summary displays a more detailed view of that service's performance below the Performance/Usage section. Select the name/icon again to hide the view.

Response Time
The Response Time section of this view includes a response time graph, as well as average and peak response time indicators. Click and drag on the graph to zoom in the graph. Select Reset Zoom to zoom the graph back out.

Selecting the icon next to the section name opens a new browser tab showing a larger version of the graph and a table of deployed Netreo remote agents showing maximum, average and current response time values. The data on this page may be filtered based on time period.

Service Usage
Below response time is the Service Usage section of this view, showing a bar graph of active and inactive users of the service over the previous 24 hour period.