ServiceNow CMDB Integration

Netreo can be configured to periodically scan (every 5 minutes) your ServiceNow CMDB for devices and automatically add any newly discovered devices as managed devices in Netreo.

When adding devices from ServiceNow, Netreo is able to retrieve the following device attributes from the CMDB to populate the relevant fields of the administrative view of each device's Device Dashboard before being processed by Netreo's onboarding system.

• IP address
• Manufacturer
• Name
• ServiceNow type
• Site location
• Vendor

Devices added to Netreo from a CMDB are organized into sites based on the location designator configured for those devices in ServiceNow.

Netreo creates a separate site for each member of that designator type that it finds and assigns any discovered devices appropriately. For example, if you select "City" as the designator Netreo will create a new site for each city it finds while discovering devices and assign those devices to them based on their City value.

Netreo recognizes all of the default ServiceNow designators, as well as any custom designators (configured in ServiceNow). If no designator is selected during filter creation, no new sites are created and all discovered CMDB devices are placed into the default Unknown site.

See Add Devices to Netreo From a ServiceNow CMDB for instructions on configuring Netreo for ServiceNow CMDB integration.