Working with Maintenance Windows

One-time maintenance windows may be created by users with any access level.

Recurring maintenance windows may be scheduled by users with the Power User access level or higher.

See Maintenance Windows to learn about maintenance windows and their use.

Place a single device into a one-time maintenance window

1. Locate the device that you wish to put into maintenance, either by searching for it using Netreo's search field in the main menu or by drilling into a dashboard feature such as the Tactical Overview dashboard widget, and select it to navigate to its device dashboard.
2. On the Overview tab select Create One-Time Maintenance Window.
   1. In the Duration field enter the number of minutes that the maintenance window should last.
   2. In the Description field enter a name for this maintenance window to be displayed on the Maintenance Window Schedules page, as well as the Active Maintenance Windows page once the window is in progress.
   3. Select Save.

The maintenance window for the device will begin 15 minutes after it has been created.

Create a one-time maintenance window

Use these steps to place one or more devices, service checks, WebART checks or EmailART checks into a one-time maintenance window.

1. Go to the main menu and select Utilities > Maintenance Windows.
2. Select Maintenance Window Administration.
3. Select Create One-Time Maintenance Window.
   1. In the TYPE field select the type of item you wish to put in the maintenance window.
      • If you selected a device group (category, site or functional group):
        1. In the SPECIFICALLY field select the specific device group to be put into maintenance. All devices in that group are included in the maintenance window.
        2. Proceed to the next main step below.
      • If you selected device:
        1. Select the device(s) to be put into maintenance from the DEVICE(S) table that appears.
        2. Proceed to the next main step below.
      • If you selected service:
        1. In the FILTER BY field select a device group type to filter the list of available device groups.
        2. Select the specific device group containing the device containing the service check to be put into maintenance.
        3. Select the specific device containing the service check to be put into maintenance.
        4. In the SPECIFICALLY field select the specific service check to be put into maintenance.
        5. Proceed to the next main step below.
      • If you selected WebART:
        1. In the SPECIFICALLY field select the specific WebART check to be put into maintenance.
        2. Proceed to the next main step below.
      • If you selected EmailART:
        1. In the SPECIFICALLY field select the specific EmailART check to be put into maintenance.
        2. Proceed to the next main step below.
      • If you selected Add Functional Group:
        1. In the FUNCTIONAL GROUP NAME field enter a name for a new functional group. This option creates a new functional group to which you will add devices.
        2. In the DEVICE(S) table select the devices to add to the new functional group.
        3. Proceed to the next main step below.
   2. In the Showing field select to display the start and end times of the maintenance window in either local browser time or Netreo server time.
      • If your Netreo server is local (e.g. a service engine) both options will display the same time.
   3. In the START fields:
      1. Enter a start date in the format 08/08/2020 or click in the field to select a date from a calendar.
      2. Enter a start time in the format 12:00:00 or click in the field to select a time.
   4. In the End fields:
      1. Enter an end date in the format 08/08/2020 or click in the field to select a date from a calendar.
      2. Enter an end time in the format 12:00:00 or click in the field to select a time.
   5. In the NAME field enter a descriptive name for this maintenance window.
      • This name is displayed on the Maintenance Window Schedules page, as well as the Active Maintenance Windows page once the window is in progress.
   6. Select Create.

Create a recurring maintenance window

Use these steps to place one or more devices, service checks, WebART checks or EmailART checks into a recurring maintenance window.

1. Go to the main menu and select Utilities > Maintenance Windows.
2. Select Maintenance Window Administration.
3. Select Create Reoccurring Maintenance Window.
   1. In the TYPE field select the type of item you wish to put in the maintenance window.
      • If you selected a device group (category, site or functional group):
        1. In the SPECIFICALLY field select the specific device group to be put into maintenance. All devices in that group are included in the maintenance window.
        2. Proceed to the next main step below.
      • If you selected device:
        1. Select the device(s) to be put into maintenance from the DEVICE(S) table that appears.
        2. Proceed to the next main step below.
      • If you selected service:
        1. In the FILTER BY field select a device group type to filter the list of available device groups.
        2. Select the specific device group containing the device containing the service check to be put into maintenance.
        3. Select the specific device containing the service check to be put into maintenance.
        4. In the SPECIFICALLY field select the specific service check to be put into maintenance.
        5. Proceed to the next main step below.
      • If you selected WebART:
        1. In the SPECIFICALLY field select the specific WebART check to be put into maintenance.
        2. Proceed to the next main step below.
      • If you selected EmailART:
        1. In the SPECIFICALLY field select the specific EmailART check to be put into maintenance.
        2. Proceed to the next main step below.
      • If you selected Add Functional Group:
        1. In the FUNCTIONAL GROUP NAME field enter a name for a new functional group. This option creates a new functional group to which you will add devices.
        2. In the DEVICE(S) table select the devices to add to the new functional group.
        3. Proceed to the next main step below.
   2. In the FREQUENCY field select whether the maintenance windows repeats daily, weekly or monthly.
   3. In the ENFORCE field select whether or not devices added to a device group while that group is in maintenance should also be put into maintenance.
   4. In the NAME field enter a descriptive name for this maintenance window.
      • This name is displayed on the Maintenance Window Schedules page, as well as the Active Maintenance Windows page once the window is in progress.
   5. Select Create.

End a currently active maintenance window early

Follow these step if you would like to bring your devices out of maintenance before a maintenance window ends naturally.

1. Go to the main menu and select Utilities > Maintenance Windows.
2. Locate the maintenance window that you wish to end in the active maintenance window table.
3. Select the maintenance window to open its details page.
4. Select End Now.