Alert Notification

Description

An alert notification is how Netreo can actively alert specific users to the critical failure of one of its monitoring checks or some other event.

Netreo is provided with several default alert templates, but you can easily create additional custom templates to suit your organization's needs.

The default alert templates cannot be deleted, but they can be customized, if desired. Be aware that if you customize a default template, it cannot restored. Best practice is to create a custom alert template and use that instead.

An alert template may use a combination of plain text and incident macros to construct the readable content of an alert message.

Alert templates may be selected for use in Netreo's incident management rule sets.

Details

While a failing monitoring check always displays its alarm in dashboard widgets like the Tactical Overview, a user must still actively monitor the dashboards to notice the problem. Since this is not always desirable or practical, any monitoring check in Netreo can be configured to send alert notifications to appropriate personnel when they become critical through the use of action groups.

Alert notifications are available in four types:

• Email
• Email-based SMS message
• SNMP trap
• Mobile push

The form and contents of an alert notification is determined by its alert template. These are used in incident management rules to determine which alert template an incident should use when sending an alert for a particular alarm type. (This does not include mobile alert notifications, which are formatted internally and cannot be changed.)