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Incidents
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Incident
Description When a monitoring check attached to a managed device experiences a state that generates an alarm , Netreo needs a way to centralize and monitor all of the information surrounding that event. This is what an incident is for. An inc...
Updated on : 22 Jan 2024
Incident Management System
Description Incident management is how Netreo automatically reduces "alert noise" when a downed host is the cause of one or more failed monitoring checks. By suppressing alert notifications for down services and exceeded thresholds for a de...
Updated on : 02 Feb 2024
Acknowledge an Incident
Navigate to the Incident Dashboard ( Quick Views > Active Incidents ) and click on the title of an incident to open it in the Incident View dashboard. The ActiveView tab of the Incident Dashboard. Click an incident title to open it in the Inc...
Updated on : 10 Apr 2024
Incident Criteria Administration
Incident Criteria Administration is where the settings for incident management are configured. Only users with the SuperAdmin access level may configure these settings. To navigate to the Incident Criteria Administration page go to the main men...
Updated on : 11 Jan 2023
Netreo Incident Macros
The following macros are available for use in Netreo alert notifications and actions . Macros marked with an asterisk (*) are not available for host-down alerts. Device Documentation Attributes The {DEVICE_DOCUMENTATION} macro may be use...
Updated on : 10 Apr 2024